Ruhunu Scale (“we,” “our,” or “us”) operates the website ruhunuscale.lk (the “Service”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and use our services.
Payment Information: Credit card details, billing information (processed securely through our payment gateway)
Order Information: Purchase history, product preferences, delivery details
2.2 Automatically Collected Information
Technical Information: IP address, browser type, device information, operating system
Usage Data: Pages visited, time spent on site, click patterns, search queries
Cookies and Tracking: We use cookies to enhance your browsing experience and remember your preferences
2.3 Communication Data
Customer service communications
Newsletter subscriptions
Product inquiries and feedback
3. How We Use Your Information
We use your information for the following purposes:
Order Processing: To process and fulfill your orders for weighing scales and equipment
Account Management: To create and maintain your user account
Payment Processing: To process payments securely through our payment gateway
Customer Service: To respond to inquiries and provide support
Marketing: To send promotional materials and product updates (with your consent)
Website Improvement: To analyze usage patterns and improve our services
Legal Compliance: To comply with applicable laws and regulations in Sri Lanka
4. Information Sharing and Disclosure
We may share your information with:
Payment Processors: Secure third-party payment gateways for transaction processing
Shipping Partners: Delivery companies for order fulfillment
Service Providers: Third-party vendors who assist with website operations, analytics, and marketing
Legal Requirements: When required by law or to protect our legal rights
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
SSL encryption for data transmission
Secure payment processing systems
Regular security audits and updates
Restricted access to personal information
Secure data storage systems
6. Data Retention
We retain your personal information for as long as necessary to:
Fulfill the purposes outlined in this policy
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain business records as required by Sri Lankan law
7. Your Rights
Under Sri Lankan data protection laws, you have the right to:
Access: Request copies of your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal information
Portability: Request transfer of your data to another service
Objection: Object to processing of your personal information
Consent Withdrawal: Withdraw consent for marketing communications
To exercise these rights, contact us at the details provided below.
8. Cookies Policy
We use cookies to:
Remember your login credentials and preferences
Maintain your shopping cart contents
Analyze website traffic and usage patterns
Provide personalized content and recommendations
You can manage cookie preferences through your browser settings, though this may affect website functionality.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.
10. Children’s Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
11. International Data Transfers
If we transfer your data outside Sri Lanka, we ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.
12. Payment Gateway Compliance
For payment processing, we comply with:
Payment Card Industry Data Security Standard (PCI DSS)
Sri Lankan payment regulations
International banking security standards
We do not store complete credit card information on our servers.
13. Updates to This Privacy Policy
We may update this privacy policy periodically. We will notify you of significant changes by posting the updated policy on our website and updating the “Last Updated” date.
14. Contact Information
For questions, concerns, or requests regarding this privacy policy or your personal information, please contact us:
Ruhunu Scale
Email: ruhunuscale@gmail.com
Phone: 041 22 88 333
Address: No 26, New Shopping Complex, Kirinda, Puhulwella
