Last Updated: April 17, 2023

1. Introduction

Ruhunu Scale (“we,” “our,” or “us”) operates the website ruhunuscale.lk (the “Service”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and use our services.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

  • Account Information: Name, email address, username, password
  • Contact Information: Phone number, billing address, shipping address
  • Payment Information: Credit card details, billing information (processed securely through our payment gateway)
  • Order Information: Purchase history, product preferences, delivery details

2.2 Automatically Collected Information

  • Technical Information: IP address, browser type, device information, operating system
  • Usage Data: Pages visited, time spent on site, click patterns, search queries
  • Cookies and Tracking: We use cookies to enhance your browsing experience and remember your preferences

2.3 Communication Data

  • Customer service communications
  • Newsletter subscriptions
  • Product inquiries and feedback

3. How We Use Your Information

We use your information for the following purposes:

  • Order Processing: To process and fulfill your orders for weighing scales and equipment
  • Account Management: To create and maintain your user account
  • Payment Processing: To process payments securely through our payment gateway
  • Customer Service: To respond to inquiries and provide support
  • Marketing: To send promotional materials and product updates (with your consent)
  • Website Improvement: To analyze usage patterns and improve our services
  • Legal Compliance: To comply with applicable laws and regulations in Sri Lanka

4. Information Sharing and Disclosure

We may share your information with:

  • Payment Processors: Secure third-party payment gateways for transaction processing
  • Shipping Partners: Delivery companies for order fulfillment
  • Service Providers: Third-party vendors who assist with website operations, analytics, and marketing
  • Legal Requirements: When required by law or to protect our legal rights

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • SSL encryption for data transmission
  • Secure payment processing systems
  • Regular security audits and updates
  • Restricted access to personal information
  • Secure data storage systems

6. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records as required by Sri Lankan law

7. Your Rights

Under Sri Lankan data protection laws, you have the right to:

  • Access: Request copies of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Objection: Object to processing of your personal information
  • Consent Withdrawal: Withdraw consent for marketing communications

To exercise these rights, contact us at the details provided below.

8. Cookies Policy

We use cookies to:

  • Remember your login credentials and preferences
  • Maintain your shopping cart contents
  • Analyze website traffic and usage patterns
  • Provide personalized content and recommendations

You can manage cookie preferences through your browser settings, though this may affect website functionality.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

10. Children’s Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

11. International Data Transfers

If we transfer your data outside Sri Lanka, we ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

12. Payment Gateway Compliance

For payment processing, we comply with:

  • Payment Card Industry Data Security Standard (PCI DSS)
  • Sri Lankan payment regulations
  • International banking security standards

We do not store complete credit card information on our servers.

13. Updates to This Privacy Policy

We may update this privacy policy periodically. We will notify you of significant changes by posting the updated policy on our website and updating the “Last Updated” date.

14. Contact Information

For questions, concerns, or requests regarding this privacy policy or your personal information, please contact us:

Ruhunu Scale

  • Email: ruhunuscale@gmail.com
  • Phone: 041 22 88 333
  • Address: No 26, New Shopping Complex, Kirinda, Puhulwella
  • Website: https://ruhunuscale.lk

15. Governing Law

This privacy policy is governed by the laws of Sri Lanka. Any disputes will be resolved in the courts of Sri Lanka.