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Terms of Service

Last Updated: July 17, 2025

1. Introduction and Acceptance

Welcome to Ruhunu Scale (ruhunuscale.lk). These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our website, creating an account, or making a purchase, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services.

2. About Ruhunu Scale

Business Information:

We are a Sri Lankan business specializing in weighing scales, measuring equipment, and related accessories.

3. Definitions

  • “We,” “us,” “our”: Refers to Ruhunu Scale
  • “You,” “your,” “user”: Refers to the person accessing or using our services
  • “Services”: Our website, products, and related services
  • “Products”: Weighing scales and equipment sold through our website
  • “Account”: Your registered user account on our website

4. Use of Our Website

4.1 Eligibility

  • You must be at least 18 years old to use our services
  • You must provide accurate and complete information
  • You are responsible for maintaining the security of your account

4.2 Permitted Use

You may use our website to:

  • Browse and purchase weighing scales and equipment
  • Create and manage your account
  • Access customer support
  • View product information and specifications

4.3 Prohibited Use

You may not:

  • Use our website for illegal purposes
  • Violate any applicable laws or regulations
  • Interfere with website functionality or security
  • Attempt to gain unauthorized access to our systems
  • Upload malicious content or viruses
  • Engage in fraudulent activities
  • Resell our products without authorization
  • Use automated systems to access our website (bots, scrapers)

5. Account Registration

5.1 Account Creation

  • You must provide accurate, current, and complete information
  • You are responsible for maintaining the confidentiality of your login credentials
  • You must notify us immediately of any unauthorized use of your account

5.2 Account Termination

We reserve the right to terminate or suspend your account if you:

  • Violate these Terms
  • Engage in fraudulent activities
  • Provide false information
  • Remain inactive for an extended period

6. Product Information and Availability

6.1 Product Descriptions

  • We strive to provide accurate product descriptions and specifications
  • Colors and images may vary from actual products
  • We reserve the right to correct errors in product information

6.2 Pricing

  • All prices are displayed in Sri Lankan Rupees (LKR)
  • Prices are subject to change without notice
  • We reserve the right to correct pricing errors

6.3 Availability

  • Product availability is subject to stock levels
  • We reserve the right to discontinue products
  • Out-of-stock items will be clearly marked

7. Orders and Purchases

7.1 Order Process

  • Orders are subject to acceptance by Ruhunu Scale
  • We reserve the right to refuse or cancel orders
  • Order confirmation constitutes acceptance of your order

7.2 Payment

  • Payment is required at the time of order
  • We accept major credit cards, debit cards, and bank transfers
  • All transactions are processed securely through our payment gateway

7.3 Order Modifications

  • Orders cannot be modified once confirmed
  • Cancellations must be requested immediately after placing the order
  • We reserve the right to charge cancellation fees for processed orders

8. Shipping and Delivery

8.1 Shipping Areas

  • We deliver throughout Sri Lanka
  • Shipping costs are calculated based on location and weight
  • Delivery times are estimates and may vary

8.2 Delivery Terms

  • Risk of loss passes to you upon delivery
  • You must inspect items upon delivery
  • Delivery to the address provided is considered complete delivery

8.3 Shipping Delays

  • We are not responsible for delays caused by:
    • Weather conditions
    • Transportation strikes
    • Government restrictions
    • Force majeure events

9. Returns and Refunds

Please refer to our separate Returns and Refund Policy for detailed information regarding:

  • 14-day return period
  • 1-year warranty coverage
  • Return procedures and conditions
  • Refund processing times

10. Limitation of Liability

10.1 Disclaimer

  • Our products are sold “as is” without warranties beyond those stated
  • We disclaim all implied warranties to the fullest extent permitted by law
  • We do not warrant that our website will be uninterrupted or error-free

10.2 Liability Limits

Our liability is limited to:

  • The purchase price of the product in question
  • Direct damages only (no indirect or consequential damages)
  • Claims made within one year of purchase

10.3 Exclusions

We are not liable for:

  • Damages from misuse of products
  • Loss of profits or business
  • Data loss or corruption
  • Third-party actions

11. Intellectual Property

11.1 Our Rights

  • All content on our website is protected by copyright and trademark laws
  • You may not reproduce, distribute, or modify our content without permission
  • Product names and logos are trademarks of their respective owners

11.2 User Content

  • You retain rights to content you submit
  • You grant us a license to use your content for business purposes
  • You represent that you have the right to submit such content

12. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Customer Service

13.1 Contact Information

For questions, concerns, or support:

  • Email: ruhunuscale@gmail.com
  • Phone: 041 22 88 333
  • Address: No 26, New Shopping Complex, Kirinda, Puhulwella

13.2 Response Times

  • Email inquiries: 24-48 hours
  • Phone support: During business hours
  • Warranty claims: Within 24-48 hours

14. Dispute Resolution

14.1 Informal Resolution

We encourage you to contact us first to resolve any disputes informally.

14.2 Formal Disputes

If informal resolution fails:

  • Disputes will be resolved through the courts of Sri Lanka
  • Sri Lankan law governs these Terms
  • Each party bears their own legal costs

15. Force Majeure

We are not liable for delays or failures due to circumstances beyond our control, including:

  • Natural disasters
  • Government actions
  • War or terrorism
  • Labor disputes
  • Technical failures

16. Modifications to Terms

16.1 Right to Modify

We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated “Last Updated” date.

16.2 Notification

  • Significant changes will be communicated via email or website notice
  • Continued use of our services constitutes acceptance of modified Terms

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

18. Entire Agreement

These Terms, together with our Privacy Policy and Returns Policy, constitute the entire agreement between you and Ruhunu Scale regarding use of our services.

19. Language

These Terms are written in English. In case of any translation, the English version will prevail.

20. Contact Information

For questions about these Terms of Service:

Ruhunu Scale

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